Reviews
Apartment Review from a Current Renter
I only say neutral because it is pretty obvious the noise levels are going to increase significantly in 2023 and 2024 as the 35 story development goes up next to the Carte Hotel and the expected 30 plus story development next to the county parking garage breaks ground in 2023 (my understanding the San Francisco based developer received a 3 year extension to break ground due to the pandemic back in 2020). This particular development will block views to the harbor and waterfront park. So given the high rents at Luma and the expected noise levels significantly increasing for at least 2023 and 2024, it is hard to be anything other than neutral given the rental rates.
Apartment Review from a Current Renter
The rent is too high which is why I would not recommend to others. It has increased significantly creating financial hardships.
Apartment Review from a Current Renter
Rent has increased since Ive moved in and I think it's overpriced now
Good morning,
Thank you for the wonderful review. We are so lucky to have you as a resident at Luma and look forward to potentially have another year with you. We will be in touch about the new offers as we get approval from upper management.
We hope you have a wonderful holiday!
Thank you for the wonderful review. We are so lucky to have you as a resident at Luma and look forward to potentially have another year with you. We will be in touch about the new offers as we get approval from upper management.
We hope you have a wonderful holiday!
Apartment Review from a Current Renter
The windows have never been Cleaned. With the recent leak itâs like Iâm living in a construction Zone. Itâs not pretty anymore for the amount of money I pay. The rules are never enforced and cleaning of the building needs more attention.
Good afternoon,
Thank you forb your honest feedback. We will review this in detail with our team and make sure all of your issues are addressed.
Thank you forb your honest feedback. We will review this in detail with our team and make sure all of your issues are addressed.
Apartment Review from a Current Renter
Based on the last few weeks I would not. However if youâre looking for an upscale + secure apartment complex in a good location with nice amenities itâs hard to beat. The pricing doesnât make sense anymore after increase so I donât think itâs worth it anymore. Too much craziness going on these days to be able to recommend.
Good morning,
Thank you for your honest review. We understand your frustrations as the timing of this review came immediately after the water intrusion incident on 3/8/21. We are so thankful to have you as a resident here and understand that it may be difficulty as we work on the mitigation matters here along with COVID limitations within the communities still in place. We hope that you can consider the items within our control as these two major items were not as they would affect any community negatively in the same way. We truly appreciate you and everything you have been patient with us on thus far!
Thank you for your honest review. We understand your frustrations as the timing of this review came immediately after the water intrusion incident on 3/8/21. We are so thankful to have you as a resident here and understand that it may be difficulty as we work on the mitigation matters here along with COVID limitations within the communities still in place. We hope that you can consider the items within our control as these two major items were not as they would affect any community negatively in the same way. We truly appreciate you and everything you have been patient with us on thus far!
Apartment Review from a Current Renter
Need improvement security, windows cleaning, less cost for water and trash monthly
Good evening Rossella,
Thank you for the wonderful review and for being a loyal Luma resident. We are so grateful to have you here and that you have provided an honest feedback about our community!
Thank you for the wonderful review and for being a loyal Luma resident. We are so grateful to have you here and that you have provided an honest feedback about our community!
Apartment Review from a Current Renter
Being situated in Little Italy, as a new community, I had high expectations. Those expectations have been met and exceeded, I've been particularly impressed with how Covid-19 has been handled. The adaptations, and communication have been excellent and I've continued to feel safe in my home and around the community.
Good afternoon,
Thank you for the amazing review. We are so lucky to have you as a resident!
Thank you for the amazing review. We are so lucky to have you as a resident!
Apartment Review from a Current Renter
Just to clean windows pleasee
Good afternoon,
Thank you for the amazing review! We are so happy to have you here for the rest of the year! If you have any questions or concerns please do not hesitate to reach out to us.
Thank you for the amazing review! We are so happy to have you here for the rest of the year! If you have any questions or concerns please do not hesitate to reach out to us.
Apartment Review from a Current Renter
It's price of the apartment is really high without the use of amentities and other factors during COVID. So, i would have said yes prior to this pandemic
Good afternoon,
Thank you for completing your pre-renewal survey! I completely understand that it is hard to gauge the value of your home with the current amenity closures. We are all hoping that this phase will pass soon and we will ensure that everything is safely reopened once the CDC deems gathering areas safe again.
We have been in touch quite a bit so please keep your concerns coming. We hope you are staying safe and staying healthy!
Thank you for completing your pre-renewal survey! I completely understand that it is hard to gauge the value of your home with the current amenity closures. We are all hoping that this phase will pass soon and we will ensure that everything is safely reopened once the CDC deems gathering areas safe again.
We have been in touch quite a bit so please keep your concerns coming. We hope you are staying safe and staying healthy!
Apartment Review from a Current Renter
Our friends aren't quite the target demographic for downtown living.
Good afternoon,
Thank you for the wonderful review and comments about Carlos. I'll be sure to share that with him! It is going to be sad to see you go at the end of your lease but it has been amazing to have you here at Luma. Hope California treated you well!
Thank you for the wonderful review and comments about Carlos. I'll be sure to share that with him! It is going to be sad to see you go at the end of your lease but it has been amazing to have you here at Luma. Hope California treated you well!
Apartment Review from a Current Renter
I would recommend after the construction is complete and amenities are open
Good afternoon,
I know we already responded directly via email but wanted to make sure you were reached out on here as well.
Thank you for the wonderful and honest review. We will stay on top of the retail construction team for more updates and also keep all residents updated on the use of amenity areas. We are all hoping that this phase passes soon as we are all in it together. Thank you so much for being an amazing Luma resident and we can't wait to open everything back up again soon!
I know we already responded directly via email but wanted to make sure you were reached out on here as well.
Thank you for the wonderful and honest review. We will stay on top of the retail construction team for more updates and also keep all residents updated on the use of amenity areas. We are all hoping that this phase passes soon as we are all in it together. Thank you so much for being an amazing Luma resident and we can't wait to open everything back up again soon!
Apartment Review from a Current Renter
It would be nice to either have 24 hour doorman or a way to have someone get up the elevator prior to the doorman getting there on the morning.
Apartment Review from a Current Renter
new, modern, nice gym, big hot tub
Apartment Review from a Current Renter
Much more expensive than the majority of apartments in the area, while providing the same amenities/living experience.
Apartment Review from a Current Renter
There's a few huge annoyances:
1) Concierge staff is incredible, but they are understaffed, they need two people on a shift so that there is actually always a concierge at the desk
2) I can't believe there isn't a water fountain in the gym
3) The elevator buttons RARELY work. It's the most frustrating thing ever
1) Concierge staff is incredible, but they are understaffed, they need two people on a shift so that there is actually always a concierge at the desk
2) I can't believe there isn't a water fountain in the gym
3) The elevator buttons RARELY work. It's the most frustrating thing ever
Good morning,
Thank you for writing us a review about your living experience so far! We appreciate your honest opinion about your choice as Luma for a new home.
We typically serve the concierge team as 'back up" when they are pulled away from the desk. Please feel free to come into the office any time they are unavailable.
The drinking fountain is located within the interior hallway adjacent to the bathroom. You will notice that there are actually two as one serves as a bottle refill station for residents personal drinks.
I would be more than happy to look into the elevator button issues for you. Is this something that is happening just for your floor or others in general?
Thank you for writing us a review about your living experience so far! We appreciate your honest opinion about your choice as Luma for a new home.
We typically serve the concierge team as 'back up" when they are pulled away from the desk. Please feel free to come into the office any time they are unavailable.
The drinking fountain is located within the interior hallway adjacent to the bathroom. You will notice that there are actually two as one serves as a bottle refill station for residents personal drinks.
I would be more than happy to look into the elevator button issues for you. Is this something that is happening just for your floor or others in general?
Thank you for providing your honest review. Your concerns are heard and I will make sure to escalate the feedback to our team.
We have been so lucky to have you call Luma home and appreciate your feedback!