Thank you for sharing your thoughts about living at The Residence. Reading these reviews and hearing resident feedback is important to us, as we use it to make our community better for all of our residents. I realize that your apartment might have a little more noise than some of our units being that you are close to the sidewalk and Fados. Would you be interested in looking into other homes that we can transfer you to? At the end of your lease its complimentary and we would love to keep you at the community! Resident satisfaction is of utmost importance to us and as soon as we are notified of a concern, we address it swiftly. We want to make sure you are comfortable in your home, so please contact me directly, either in the office or via email at Lauren.Stewart@simpsonhousing.com. Thank you for choosing The Residence as your home!

Best,




Lauren Stewart

Community Manager

Thank you for providing such a great review!

I hope everything is wonderful in your home.




Best,




Lauren

Thank you for your feedback. We appreciate you voicing your concerns and truly value you as a resident. I do realize the construction that surrounds the community can be disruptive to your daily life and I know everyone will be happy when its completed. Please let us know if there are any other concerns you wish to discuss, as your feedback helps us to continue to build on our service.

Best,

Lauren Stewart

Community Manager

Thank you for your positive feedback! We take pride in our customer service and strive to ensure our resident’s needs are handled promptly and in a courteous, professional manner. We are very lucky to have Carolyn as a part of this team and are happy to hear to rave about her! Your satisfaction is important to us and we appreciate you taking your time to share your experience. Happy and satisfied residents are our ultimate goal. Again, thank you for your kind words! They made our day.




Regards,

Lauren Stewart

Community Manager

Thank you for your positive feedback! Your satisfaction is important to us and we appreciate you taking your time to share your experience. Again, thank you for your kind words! They made our day.

Regards,

Lauren Stewart
Community Manager.

Thank you so much for taking the time to complete our online survey. I would love to speak with you more about your experience and see what we can do to improve our service here at The Residence. I noticed you had some concerns about the prices and I'd love to answer any questions you might have. Please contact me at your convenience. I can be reached at Lauren.Stewart@simpsonhousing.com or by calling 404-856-0774.

Best,




Lauren Stewart

Community Manager

Thank you for your feedback. We appreciate you voicing your concerns . I do realize the construction that surrounds the community can be disruptive to your daily life and I know everyone will be happy when its completed. You'd also be happy to hear, we are working on getting a business center installed in the mansion for you! Please let us know if there are any other concerns you wish to discuss, as your feedback helps us to continue to build on our service.

Best,

Lauren Stewart

Community Manager

Thank you for posting your thoughts about living at The Residence. Reading these reviews and hearing resident feedback is important to us, as we use it to make our community better for all of our residents. We appreciate you voicing your concerns and are currently looking into the issues you mentioned in your review. Unfortunately, the construction can be disruptive to your daily routine but they do have strict hours and if they ever go beyond them, please notify me and I'll handle it. Construction should only occur between the hours of 10:00 p.m. and 7:00 a.m. on weekdays and 10:00 p.m. and 10:00 a.m. Also, the windows where recently washed and will continue to be a part of our routine. Is there a particular window we might of missed last month that I can address for you? You also mentioned having concerns with our pet stations and I want to ensure we handle this. These pet stations surround the community but we do not have one inside the hallway for housekeeping purposes. We do have doggie bags in the office, if you'd like to come and grab one. We also have pet treats, as we love to see our fur residents as well! Resident satisfaction is of utmost importance to us and as soon as we are notified of a concern, we address it swiftly. We want to make sure you are comfortable in your home, so please contact us directly, either in the office or via email at Lauren.Stewart@simpsonhousing.com. Thank you for choosing The Residence as your home!

Best,

Lauren Stewart

Community Manager

Thank you for your positive feedback! Your satisfaction is important to us and we appreciate you taking your time to share your experience. The idea of having TV's in the elevators is wonderful and I hope this is something we can add in the future. Also, can you show me where you're requesting the buttons? I'd be more than happy to look into this further for you. Again, thank you for your kind words! They made our day.

Regards,

Lauren Stewart

Community Manager

Thank you so much for taking the time to complete our online survey. I know we've have spoken on a few occasions about some concerns you've had and hopefully they have all been addressed at this point. If they haven't, I would love to speak with you more and see what we can do to improve your experience with us. The employee you mentioned in this review is no longer working at the community. If you ever need anything, I can be reached at Lauren.Stewart@simpsonhousing.com or by calling 404-856-0774.

Best,

Lauren Stewart

Community Manager

Thank you so much for taking the time to complete our online survey. I would love to speak with you more about your experience and see what we can do to improve our service here at The Residence. Please contact me at your convenience. I can be reached at LaurenStewart@simpsonhousing.com or by calling 404-856-0774.

Best,

Lauren Stewart

Community Manager