that they have hidden costs, the manager does not work with you, nor care what you say. the business office never returns calls. they are horrible and i would not recommend them to anyone, if anything i would discourage them. also i would inform them that i am not going to be re-upping my lease when it is up. i am simply counting down the days until i can move out

I had some serious trouble with package delivery from eBay. Both our local Post Office and the Village Square management office were at fault.
After calling corporate headquarters late on a Friday afternoon in December, I did not receive any feedback from the area property manager Katherine(?). I did receive a phone call from Stephanie (from the leasing office) telling me that the post office package was left outside and that I need to follow through with USPS and report our postal delivery person.

Currently I am also dealing with issues with my water and auxiliary bill and the ability to pay it online. In December, Stephanie assured me that I could pay it online and just add it to my rent. I have done that both times but I keep receiving notices. The first words out of both agents mouth is that "...they have nothing to do with the charges..." and that "...I can pay it online".

Today I attempted to pay the almost $50 bill but cannot because the "Confirmation amount does not match the payment amount".

On 01/02/2013, I will make an attempt to do this in person with my laptop and hope my issues will be resolved.

We are also missing the ability to purchase remotes for the gate. I have been interested in two but since November remotes have not been available.

I would also like to see the ability to add services online like adding pet deposits and pet rent payments, remotes, etc with no convenience fee added.

I would like it if Village Square would not charge a "convenience fee" to pay for rent online. I highly depend on the online feature to pay for my rent without a check but now that our drop box has been taken away, I think something in return needs to make up for that.

Our maintenance staff seems to be improving but problems need to be taken care of as soon as possible and some sort of communication needs to be given regarding any status of open requests.

Our garbage truck drivers are not able to access our gates and access should be given to them so they do not have to sneak in through the exit as other cars are exiting.

I still think our complex is a great value for its price and have no problem recommending it. We are a strong community.

This community was very serene and well kept. Each apartment has its very own huge balcony which is unheard of in most apartment communities, and was very nice.

The community was appealing at first look. There were amenities to the community that would be friendly to families. It's location was somewhat secluded, yet not far from shopping an dining. The leasing professional was thorough, professional, and she expressed a genuine interest in helping me. I would likely recommend this community to friends and family.

The phone presentation was an excellent experience. The on-site experience was not a very memorable experience. The team needs a little more customer service and sales/closing help.

The community was very attractive and well kept. The leasing professional was pleasant.

The square footage was great for the price. The home included an assigned parking space. The open parking spaces were very limited. The common areas were neat.

My overall experience was cold. I was made to feel like an interruption to the leasing professional. I could not have imagined that I would be treated in this manner.

The community was well kept and clean. I would probably recommend it to a friend or family member but would not likely live there myself. It was adequate, but not for the money being charged.

The leasing agent was very professional and polite. The presentation that was given was thorough. The property seemed to be a nice place to live.

The community is beautiful. It was very clean and made me feel very comfortable. I felt if there had been an apartment to view, my feedback would be a lot more positive than it was.

I was given great customer service by the leasing professional. The community was very nice.