I was appreciative of the empathy the leasing professional exhibited and her willingness to help me find what I was looking for. Her questions were probing, and she was able to use information garnered appropriately. She did not want me to overextend myself and showed concern that the apartment was within my means. She willingly shared expense with me and even told me how to save money when contracting with utility companies. The leasing professional showed a genuine concern for her clients and made me feel that she truly cared.